There are tens of cleaning companies in Kenya. Hence, when it comes to choosing one to contract for a cleaning job, it might be a little tricky. When looking for a cleaning service provider, your choice should not only be driven by cost quoted. You do not want a situation where you settle for a service provider, only for them to damage your property and disappear into thin air when you ask for compensation. It has happened to other people before, and that is why you should proceed with caution. To make an informed decision, there are a couple factors you should consider. Today, we will list 10 of them.
The Status of the Company
One question you should ask yourself is; how established is the company? You do not want to contract a briefcase cleaning company that you cannot track in case something goes wrong. How do you determine that a company is established and experienced? From their communication, do they give you cost and quality guarantees? If they do not, then there’s a possibility they will skip town when their service delivery falls way below the promises they had made. You need to be wary of such service providers.
The Services the Company Offers
A cleaning company that is well established offers full suite cleaning services. This means that the services run across the scale; domestic and commercial cleaning; indoor and outdoor cleaning; support cleaning services and sanitation services. If the company only offers some services and shies away from the harder and more time consuming tasks, there’s a problem. And that is where you proceed with caution of you settle for them.
The Company has Trained Staff
You wouldn’t want to be driven by someone who never went to driving school, or get treated by someone who never set foot in medical school. In the same way, you should insist on getting an assurance that the cleaning crew is trained. Remember, the crew will handle some of your most valued assets. If any damage occurs due to lack of know-how about good cleaning practices, it would be unfortunate. Before contracting a cleaning company, always find out if they train their staff. If they do not, then you should take that as a cue to move on onto the next one.
The Company has Certifications and Adheres to Standards
A professional cleaning company has set standards and principles that it adheres to and follows in all its undertakings. When researching on cleaning companies, visit their websites. Have they listed the certifications they have and the standards they follow in their operations? If not, you should look for another company. Also, consider visiting their offices and see if they have these certificates on display. It is standard practice to display your certificates when you get them as proof that you actually passed the vetting and testing processes. Companies with these certifications should come first when you are making your decision.
The Company is Committed to Green Cleaning
Green cleaning refers to using cleaning methods and products with environmentally friendly ingredients and procedures which are designed to preserve human health and environmental quality. It is advisable to ask the company about their cleaning practices. If they use products with harsh ingredients, they will not only damage your property but also put your health at risk in the long run. Do prior research on the eco-friendly cleaning products in the market and find out if the company uses any of them. If not, just look for another company.
In addition to your health, observe if the company has quality protective cleaning gear for their staff. These are the people who use these cleaning products on a daily, hence should have protective gear.
Company has Good and Trustable Referrals
“A customer talking about their experience buy brand name ambien online with you is worth ten times that which you write or say about yourself.” – David J. Greer, Wind In Your Sails.
The best source of information about a company is not the company itself but the people it has served as clients and customers. That is why it is good to check out the company reviews before making your decision. You can also seek more information about the company from family and friends. Another good source of this information is the online community. Float your question on the various online communities and see what people say about the company. If it has a bad rep, then you should keep away.
However, as you do this, you should look out for misleading referrals and reviews. If you find reviews which only have generic comments like ‘good job’ or ‘great company’, more often than not, they have been written by people affiliated to the company. A happy client will write about their personal experience with the company.
You should also look out for companies with overly impressive reviews. There’s a common saying that you cannot please everyone. So, if you only find 5 star ratings on the company profile, then there is a high possibility that the reviews are not legit.
The Company is Willing to Accommodate your Needs
A work guidebook shouldn’t lock you down to only one way of doing things. A professional cleaning company tailors its services to suit the client’s needs. All clients have unique needs depending on their preferences and wants. If the company is not willing to adapt to these needs, then you should not consider them. You need a company that will follow your instructions and guidelines on how you like to have things done.
The company should also have equipment best suited for your goods and property. For example, the products and equipment used in cleaning different carpet fabrics differ.
The Company Treats its Workers like Valuable Assets
You can tell whether or not a person enjoys what they do by their body language. Take time to visit the offices or sites where you can find their staff. Observe how they carry out their tasks. You can also talk to some and ask about their work. A passionate person always has a way of lighting up when they talk about their work. You do not want someone who doesn’t like what they do cleaning your home, office, car or mowing your lawn. Problems are bound to arise in such cases.
Quotation/Onboarding does not Feel Rushed
If they are quick to ask about when you’ll write that cheque or wire the cash, forget you ever considered them. The company representative should pay attention to any questions you might have about their services and even give guidance because after all, they are the cleaning experts. The questions about payment should come later. Remember, when you call them, you are considering them. It is therefore their task to prove that they are the best choice for you. If they only want to serve you for the money you’ll pay thereafter, then you should continue shopping for a cleaning company.
No Hidden Fees or Charges
Last but not least, a professional cleaning company has no hidden fees. Whatever they quote when you first get in touch is what they stick to throughout the delivery of the services. There have been cases where people contracted a company and got a quote, only for the cost to double once they had delivered the services. And to hold you at ransom, they hold the property until clients have paid the whole amount. Keep your eye out for such crooks.
If the scope of the services doesn’t change but the cost ping pongs, you should run for the hills. Really, run for the hills.