Factors to Consider when Choosing a Cleaning Company

choosing a cleaning company

Factors to Consider when Choosing a Cleaning Company

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There are tens of cleaning companies in Kenya. Hence, when it comes to choosing one to contract for a cleaning job, it might be a little tricky. When looking for a cleaning service provider, your choice should not only be driven by cost quoted. You do not want a situation where you settle for a service provider, only for them to damage your property and disappear into thin air when you ask for compensation. It has happened to other people before, and that is why you should proceed with caution. To make an informed decision, there are a couple factors you should consider. Today, we will list 10 of them.



  • The Status of the Company


One question you should ask yourself is; how established is the company? You do not want to contract a briefcase cleaning company that you cannot track in case something goes wrong. How do you determine that a company is established and experienced? From their communication, do they give you cost and quality guarantees? If they do not, then there’s a possibility they will skip town when their service delivery falls way below the promises they had made. You need to be wary of such service providers.



  • The Services the Company Offers


A cleaning company that is well established offers full suite cleaning services. This means that the services run across the scale; domestic and commercial cleaning; indoor and outdoor cleaning; support cleaning services and sanitation services. If the company only offers some services and shies away from the harder and more time consuming tasks, there’s a problem. And that is where you proceed with caution of you settle for them.

  • The Company has Trained Staff


You wouldn’t want to be driven by someone who never went to driving school, or get treated by someone who never set foot in medical school. In the same way, you should insist on getting an assurance that the cleaning crew is trained. Remember, the crew will handle some of your most valued assets. If any damage occurs due to lack of know-how about good cleaning practices, it would be unfortunate. Before contracting a cleaning company, always find out if they train their staff. If they do not, then you should take that as a cue to move on onto the next one.



  • The Company has Certifications and Adheres to Standards


A professional cleaning company has set standards and principles that it adheres to and follows in all its undertakings. When researching on cleaning companies, visit their websites. Have they listed the certifications they have and the standards they follow in their operations? If not, you should look for another company. Also, consider visiting their offices and see if they have these certificates on display. It is standard practice to display your certificates when you get them as proof that you actually passed the vetting and testing processes. Companies with these certifications should come first when you are making your decision.



  • The Company is Committed to Green Cleaning


Green cleaning refers to using cleaning methods and products with environmentally friendly ingredients and procedures which are designed to preserve human health and environmental quality.  It is advisable to ask the company about their cleaning practices. If they use products with harsh ingredients, they will not only damage your property but also put your health at risk in the long run. Do prior research on the eco-friendly cleaning products in the market and find out if the company uses any of them. If not, just look for another company.

In addition to your health, observe if the company has quality protective cleaning gear for their staff. These are the people who use these cleaning products on a daily, hence should have protective gear.



  • Company has Good and Trustable Referrals


“A customer talking about their experience buy brand name ambien online with you is worth ten times that which you write or say about yourself.” – David J. Greer, Wind In Your Sails.


The best source of information about a company is not the company itself but the people it has served as clients and customers. That is why it is good to check out the company reviews before making your decision. You can also seek more information about the company from family and friends. Another good source of this information is the online community. Float your question on the various online communities and see what people say about the company. If it has a bad rep, then you should keep away.

However, as you do this, you should look out for misleading referrals and reviews. If you find reviews which only have generic comments like ‘good job’ or ‘great company’, more often than not, they have been written by people affiliated to the company. A happy client will write about their personal experience with the company.

You should also look out for companies with overly impressive reviews. There’s a common saying that you cannot please everyone. So, if you only find 5 star ratings on the company profile, then there is a high possibility that the reviews are not legit.



  • The Company is Willing to Accommodate your Needs


A work guidebook shouldn’t lock you down to only one way of doing things. A professional cleaning company tailors its services to suit the client’s needs. All clients have unique needs depending on their preferences and wants. If the company is not willing to adapt to these needs, then you should not consider them. You need a company that will follow your instructions and guidelines on how you like to have things done.

The company should also have equipment best suited for your goods and property. For example, the products and equipment used in cleaning different carpet fabrics differ.



  • The Company Treats its Workers like Valuable Assets


You can tell whether or not a person enjoys what they do by their body language. Take time to visit the offices or sites where you can find their staff. Observe how they carry out their tasks. You can also talk to some and ask about their work. A passionate person always has a way of lighting up when they talk about their work. You do not want someone who doesn’t like what they do cleaning your home, office, car or mowing your lawn. Problems are bound to arise in such cases.



  • Quotation/Onboarding does not Feel Rushed


If they are quick to ask about when you’ll write that cheque or wire the cash, forget you ever considered them. The company representative should pay attention to any questions you might have about their services and even give guidance because after all, they are the cleaning experts. The questions about payment should come later. Remember, when you call them, you are considering them. It is therefore their task to prove that they are the best choice for you. If they only want to serve you for the money you’ll pay thereafter, then you should continue shopping for a cleaning company.



  • No Hidden Fees or Charges


Last but not least, a professional cleaning company has no hidden fees. Whatever they quote when you first get in touch is what they stick to throughout the delivery of the services. There have been cases where people contracted a company and got a quote, only for the cost to double once they had delivered the services. And to hold you at ransom, they hold the property until clients have paid the whole amount. Keep your eye out for such crooks.

If the scope of the services doesn’t change but the cost ping pongs, you should run for the hills. Really, run for the hills.

  • Tiffany Locke May 20, 2017 at 3:41 am

    I like your advice to find a company that uses environmentally friendly cleaning methods and products that use the right ingredients. This could help you ensure they will be able to keep your home environmentally friendly. In order to do this, you’d probably want to meet with them and talk about their products and methods, which would give you the chance to figure out their personality and decide whether they’ll be good for you to work with and provide you with the green cleaning services you want.

  • John Mahoney June 2, 2017 at 7:47 pm

    Thank you fo talking about the importance of hiring cleaning services that have trained workers. It makes sense that asking for this can help you make sure your space is cleaned properly as well as avoid damaging your property. As far as I know, you can always read reviews from previous clients to make sure the cleaning company you are considering cares about the level of satisfaction from their customers.

  • cleaning services glendale June 6, 2017 at 8:49 am

    Those points are really eye catching to read and helps a lot for people who are looking for commercial cleaning services.

  • Tiffany Locke August 8, 2017 at 3:01 am

    I’m glad you mention how a well-established company that offers a variety of cleaning services is a good idea. Figuring out what type of services you require from them could help you find one with the right skills, equipment, and specialization. Once you’ve figured out why you require their assistance, you’d probably want to check out their website to see what they offer as well as have the opportunity to learn other information about the company, such as how long they’ve been in business and how to contact them.

  • Annika Larson August 16, 2017 at 10:38 pm

    Both my husband and I have been very busy, and we are thinking of hiring a cleaning service. We want to make sure we find a company that we can trust to help us keep our home clean. Like you said, checking out the company reviews before making our decision will help ensure we get a reliable company.

  • Gloria Durst September 7, 2017 at 3:19 am

    I agree that a good cleaning company doesn’t have any hidden fees. It would be a good idea to ask about their fees before you hire them as well. Checking with the BBB would probably be a way to verify they are qualified and experienced for the work you need to be done.

  • Marcus Coons September 7, 2017 at 10:33 pm

    Thank you so much for mentioning how you should make sure you choose a cleaning company that trains their staff. It is important to remember that choosing a company like this can help you get the best results when cleaning your house and make sure any damaged area avoided. I can see how anyone looking into this would want to take the time to understand their situation and what cleaning services they need in order to find a company that has experience delivering them.

  • Finn Stewart September 30, 2017 at 3:24 am

    Thanks for the tips about choosing a cleaning service. I like how you mentioned how important referrals are. If my family and friends had a good experience, I probably will as well. My grandmother isn’t able to clean her home on her own anymore. We want her to feel safe and have a clean home. I’ll have to ask around for a good referral so my grandmother can get the care and service she needs.

  • franktracy October 2, 2017 at 7:22 am

    Thanks for giving the safety information to clean the products and suggesting the useful assest.

  • Zachary Tomlinson October 5, 2017 at 1:41 pm

    Thanks for sharing! I want to clean my house this week and in order to organize it properly, I need a professional help. It’s awesome you mentioned that a good cleaning company should have certifications and follow standards. Now I know what to pay attention to in order to make a right choice of cleaning services.

  • Jordan November 25, 2017 at 11:07 pm

    I’ve been wanting to get some good cleaning services, and I think that knowing what to look for would be good. I’m glad you mentioned being able to get service without hidden fees. I’m going to have to look for a good cleaning service and make sure there aren’t hidden charges that will come up later!

  • Gloria Durst December 6, 2017 at 4:01 am

    I agree that you need a cleaning company that has certifications. It would be good to consider this because it would show their experience. My sister is looking for a cleaning company, so she’ll have to find someone who is certified.

  • Marcus Coons December 20, 2017 at 10:29 pm

    I totally agree with you in that it is important to choose a cleaning company that is properly certified. It is important to remember that doing some research and compare several providers can help you get the type of cleaning you need from a reputable and legal company. We are moving to a new house and need to find a good company that can help us leave our current apartment clean so we get our deposit back, so I’m glad I found your page.

  • Jeremy Thompson January 3, 2018 at 2:54 am

    We were gone from our home for almost a full month and is returning soon which is why I would like to hire some cleaning service to patch up the place for us once we got there so that we can focus more on returning to the normal everyday life without worrying about the potential mess and clouds of dust. The part where you mentioned about cleaning services have some standards and principles that they should be adhering to is a relief to learn as that would mean that we should have no big worries about the quality of their service if they have certifications. I’ll keep your tips on what to look for in a cleaning service in mind so that everything would be easier for us. I’m sure that my wife would be very happy to learn that she won’t need to clean our home yet. Thanks!

  • Jack Duff January 11, 2018 at 4:13 am

    I like that you mentioned to find a company that is committed to being environmentally friendly. The company I work for is looking for a new cleaning company to help us keep the place tidy. Being green is really important to us, so we will definitely be looking for that quality as we search. Thanks for pointing that out!

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